Maximize Your Business's Potential with Our Trusted Outsourcing and IT Solutions
Welcome to our BPO, the only German-run outsourcing solutions provider in the Philippines. Our team is led by a native German with extensive experience in the industry, ensuring that we bring a unique perspective and expertise in German business culture to every project.
What customer value do we bring
Our BPO in the Philippines is unique as it is the only one that is German-run, giving us a unique advantage in understanding German business practices, culture, and language. Our experienced team delivers exceptional results through a personalized approach to each project. Contact us today to experience the difference of working with us.
Experienced German Leadership
Our BPO is led by a native German with a master's degree and years of experience in outsourcing services for client such as Bosch and Lufthansa. Our leader sets the standard for our team, ensuring that we deliver exceptional results. Contact us today to experience the difference of working with an experienced and qualified BPO leader.
At our BPO, we offer a cost-effective alternative to having staff in Singapore and Hong Kong. Compared to hiring staff in these cities, outsourcing to our BPO can save you up to 70% on labor costs. By outsourcing your business processes to our team in the Philippines, you can save significantly on overhead costs, such as office space, equipment, and employee benefits
Scalability and Flexibility
Outsourcing to the Philippines offers scalability and flexibility to businesses. The country has a large labor pool, allowing companies to quickly ramp up their operations or expand their teams when needed. Outsourcing providers in the Philippines often offer flexible engagement models to cater to different business requirements.
Safeguards against local challenges to ensure continuous business operations.
Business continuity support
Your team, your way - streamlined with ServiceBuro
At each stage of the process, we prioritize open communication and transparency. Our goal is to make the staffing process smooth and efficient, so you can focus on your core business operations.
Hiring Models in the Philippines
There are two types of employment in the Philippines that Serviceburo works with in order to provide talent.
The Fixed-Term Employment allows customers to acquire staff for project-based work, such as a software development project or an after-event hotline that needs to be operational for a specified amount of time. After the project is completed, the labor force agreement can be terminated quickly and easily without long-term commitments or complex legal restrictions.
The second type of employment is regular employment, which is suitable for long-term recurring work, such as a permanent customer help desk for your business or an IT support center. This type of employment can continue for as long as our customers require it. If the need arises to end the project, the Philippine labor code specifies a 30-day notice period. These two hiring methods and the easy termination of either allow us to scale staff up or down efficiently as needed.
Our experienced professionals can provide customer support services across multiple channels, including phone, email, and chat. We work closely with you to understand your customers' needs and preferences, ensuring that we deliver a high-quality, personalized experience that keeps them satisfied and coming back.
Our team can take care of essential back-office tasks such as data entry, order processing, and document management. By outsourcing these time-consuming tasks to us, you can free up your in-house staff to focus on more strategic activities that drive business growth.
We offer technical support services that cover a wide range of industries, from software and hardware to telecommunications and e-commerce. Our experts have the knowledge and experience to troubleshoot and resolve technical issues quickly and efficiently, ensuring minimal disruption to your business operations.
Our team can help you develop and execute a digital marketing strategy that drives traffic, generates leads, and increases conversions. We use a data-driven approach to identify your target audience, create engaging content, and optimize your online presence across various channels.
For your business needs, we offer four core services: customer service, back-office support, lead generation, and virtual assistance. Contact us for more information on how we can support your unique business needs, as we also offer other services.